F.A.Q
Shopping Questions
What currency are the prices in?
The prices are displayed in Russian rubles (RUB).
On the payment page, you’ll see the amount in rubles along with an approximate equivalent in US dollars (USD) based on the current exchange rate. The actual conversion from your local currency to Russian rubles will be processed by your bank (card issuer).
HOW AND WHEN WILL I RECEIVE MY CROCHET PATTERN?
You will receive your crochet pattern as soon as payment is confirmed. Usually within 5-10 minutes. You will automatically receive an email including a download link for your crochet pattern.
If you choose to make an account on the checkout page, you can access and download your crochet pattern from my account page as well.
Check spam folder and add order@zenknit.ru email address to your contact list if you don’t get your purchase immediately.
WHAT EXACTLY DOES A CROCHET PATTERN PURCHASE INCLUDE?
- A PDF file with the pattern.
- Free support, follow up and updates.
HOW TO DOWNLOAD THE PATTERN?
You will automatically receive an email including a download link for your crochet pattern.
The email will look like this:
To download, click on the link in the Download column (marked with a green arrow in the screenshot).
This will open the PDF file on Google Drive. You always have access to the latest version. If you would like to download the PDF to your device, then click on the download icon in the upper right corner (marked with a green arrow in the screenshot below).
Cannot process payment
Robokassa accepts payments by Visa and MasterCard cards from all countries EXCEPT: Cuba, Iran, Iraq, Azerbaijan, Sudan, Syria, Venezuela, Myanmar, Korea, Western Sahara, Nicaragua, Afghanistan, Yemen, Mali, Zimbabwe, Sudan, Ukraine, USA, Turkey, Canada, Belarus, Korean People’s Democratic Republic. The list of countries may vary depending on the technical capabilities of the Robokassa.
Sorry for the inconvenience.
If you were unable to purchase a pattern on the website, you can try purchasing my patterns on marketplaces (they have more available payment options):
Thank you!